When will I receive my order?
ASAP, we promise! Once you have placed your order on our website, our warehouse will process it within 24 to 48 hours. We ship packages Mondays through Fridays, excluding holidays. Of course, you’ll get an email as soon as your order is on its way.
How can I track my order?
When your order has shipped, we’ll send you an email with a tracking number so you can follow along. Give us 24 to 48 hours after placing your order to send you the tracking info. If it’s still not in your inbox by then, hit us up at email@example.com!
Where do you ship?
We ship worldwide but offer free shipping in the UK.
I ordered something! But can I change the shipping address?
Yikes! So sorry but we can’t make any address changes after you placed your order, so don’t forget to double-check it before you hit ‘place order’!
Can I use more than one promo code for the same order?
Only one promo code can be used per order 💔.
How can I pay?
All major credit card companies will do: Visa, MasterCard, American Express and Discover. You can also pay through PayPal, Klarna, Shopay, Apple pay, Google Pay and debit cards with the Visa or MasterCard logo.
Can I cancel my order?
Try to email us at firstname.lastname@example.org within an hour after placing it and we’ll do our best to abort the mission, but we can’t guarantee cancellation: if your order has already been shipped, we can’t stop it. You’ll just have to return it to us after it arrives for a refund.
I have a question about ordering or want more information about a product, who can I talk to?
Just email email@example.com, we’re happy to help!
Can I return or exchange my order?
We’ll give you a full refund on any OTP product container if it's at least half full within 30 days from purchase. Sorry, no exchanges, but you can always return a product and order the one you want instead.
How do I process a return?
Email firstname.lastname@example.org and we’ll do it for you. Give us 2-3 business days to respond. Once the return is processed, watch for your money back within 7 to 10 business days.
Are your products vegan?
100%. We love animals and would never use any animal-derived ingredients.
Do you test your products on animals?
We would never! OTP is 100% cruelty-free.
Are your product formulations clean?
Squeaky clean! We don’t put any shady ingredients in our products: no parabens, no SLS/SLES, no GMOs, no microbeads, no phthalates and the list goes on. Basically, nothing that is even remotely controversial makes it into OTP skincare. All of our ingredients are super skin-friendly, so you can use our products without the stress.
What’s your “List of NOs”?
It’s the long list of harmful or controversial ingredients we promise to never use in our products. It includes: Parabens, Sulfates, SLS/SLES, GMOs, Microbeads, Phthalates, mineral oils, Alcohol, Petroleum, and many others.
What’s special about OTP skincare?
We look at skincare as a first step to self-care. It’s not just about putting things on your face, it’s about taking the time to pamper yourself daily. That’s why we kept things simple and created six products. They each feature one superhero ingredient that suits all skin types and gives your skin exactly what it needs: Vitamin C, Caffeine, Argan Oil, Hyaluronic Acid, Retinol and Charcoal.
What skin types are your products good for?
All of the above! They are dermatologically tested and formulated to suit all skin types.